Frequently asked questions
General questions
Please visit Environmental certifications If you need specific versions of these documents, please send us a request via Technical support form.
Each product page contains a link to the chemical contents of that part in the quality table. You can also view the chemical contents of a part by entering the following URL: http://www.nexperia.com/chemical-content/[type-number].html You will need to replace [type-number] with the specific part number you are looking for, but without the packaging information (after the comma). So for example for part 2N7002,215 the link will be: http://www.nexperia.com/chemical-content/2N7002.html.
The Shelf Life document is available at Nexperia Quality. Click 'Product Shelf Life' and the document will download automatically.
You can find the production status on the product pages of our website. When a product has been discontinued, and/or shouldn’t be used for new designs anymore, it is clearly indicated on the top of the product page (see image). If you still have any questions about product statuses, please contact our support team via http://www.nexperia.com/support/technical-support-form.html.
Nexperia operates a Longevity Program and publishes the latest product life cycle estimations based on the most accurate data currently available. Please review the information on the Longevity page.
Customers who purchase products on a regular basis will receive written notice if a regularly purchased product is to be discontinued (see clause 18 of our Terms and Conditions of Commercial Sale). Upon request, Nexperia can recommend a replacement product.
The suffix at the end of the part number refers to the packing method. There is no difference in function or material composition between the variants. For details, please see the 'Package' section on the product information page when you search for the specific part on our website.
Please check the tab ‘Documentation’ on the product pages. If the model is not listed, we don’t have it available unfortunately.
Washability is not indicated by the part number, and Nexperia does not provide a recommended washing procedure. Customer processes and materials used for PCB cleaning are outside of Nexperia's control and therefore cannot be evaluated by us.
Direct contact with water, water-based solutions, or moisture condensation on any molded product is not recommended, as this introduces quality risks outside of Nexperia's control. The package is not hermetically sealed, so moisture can enter the component body and remain trapped within. This may lead to corrosion if no further processing occurs, and to delamination if washing is followed by any high-temperature process step.
In addition, a washing process may cause ingress of corrosive elements into the component body, further increasing the risk of corrosion-related failure modes.
The information on tariff code and ECCN is not available on Nexperia.com. For direct Nexperia customers, please send an email to info@nexperia.com or contact your designated customer service representative to obtain tariff code and ECCN information. Please be sure they include all company contact information, Nexperia customer number, part number and what the device will be used for in your request.
You can check our CAGE code here.
Via https://github.com/Nexperia/data.nexperia.com/wiki you can download data files to check Nexperia’s current part catalogue. Data feeds are available via https://github.com/Nexperia/data.nexperia.com/wiki/Product-data-feed. Access to the data feed is available only to registered users. To get access to the feed API, please email us.
Sales
Please visit Sales offices to contact one of your local sales offices, they can help you retrieve additional information. You can contact local distributors and partners via Worldwide locations.
You’ll find therms and conditions of sale and purchasing on the following location: Terms and Conditions.
Yes, you can. On product pages you can choose if you would like to buy that specific product from Nexperia or from one of our distributors. Also visit our New Product Introductions shop!
You can contact our Customer Support center via support@eshop.nexperia.com. You should receive a response within 24 hours of receipt of the message, if not the same business day. If you require immediate assistance, you may contact the Customer Support Center directly via (682) 518-7053.