Quality Policy
ZERO customer incidents is our standard, fulfilling our commitments to customers.
Our approach
- Designing for Zero Defects: We ensure every product is designed with zero defects in mind, focusing on quality during the design of die circuits, fabrication processes, and assembly construction. Our expertise guides us to achieve zero defects.
- Rigorous Change Management: We apply change management protocols, following JEDEC J-STD-046 and ZVEI PCN guidance. Product changes are communicated via our electronic Change Notification system, ensuring seamless acceptance. Safe Launches prevent incidents during volume ramp-up.
- Effective Complaint Handling: If a complaint arises, we use the global 8D approach for structured problem-solving. Lessons learned are shared across the company to prevent recurrence.
Everyone is responsible for quality and continuous improvement, our employees drive efficiency and flawless engineering.
Our approach
- Embedding Quality in Values: Our core values—Passion, Professionalism, Perseverance, Performance—guide our actions and decisions, ensuring quality is at the heart of everything we do.
- Engineering Quality into Processes: We integrate quality into our ways of working, from product design to manufacturing and testing, aiming for efficiency.
- TeamNexperia Collaboration: We work together as TeamNexperia, taking ownership and engaging actively to maintain quality standards, facilitating handshakes between departments to close gaps.
- Continuous Improvement and Training: Our annual Performance Management process sets improvement goals and identifies training needs to enhance skills and ensure flawless execution on quality. All new employees receive a quality induction.
Recognised leadership in quality, known for our performance, customer focus, and innovative solutions.
Our approach
- Strong Customer Support: Our Customer Care team supports all aspects of customer quality, ensuring the voice of the customer is heard throughout Nexperia.
- Championing Continuous Improvement: We engage in continuous improvement activities driven by Management, removing obstacles using structured methodologies to improve our quality.
- Leveraging Customer Insights: We use our customer´s feedback to enhance our processes and implement advanced quality methods in collaboration with our customers.
- Matching Market Needs: We match product robustness and service levels to the market segments we supply.
Obsession for quality, our harmonized processes, ensure compliance with standards and lasting value.
Our approach
- Implementing Management Model: We deploy one business management model to apply quality standards efficiently and uniformly. All locations are certified to IATF 16949 and corporate functions to ISO 9001.
- Aligning with Customer Requirements: We understand customer requirements at both product and system levels, ensuring these are deployed as agreed.
- Auditing Manufacturing Locations: We regularly audit both internal and external manufacturing locations, for automotive supply to meet the VDA 6.3 standard.
- Managing Suppliers: We work closely with our suppliers to support them meet Nexperia’s quality expectations.
- Developing Robust Products: We use advanced project quality planning to develop products that meet market requirements and warrant compliance with AEC Q100 for ICs, AEC Q101 for discretes, and AEC Q006 for copper wire.